Fraud Protection Security Tips

Email & Phone Fraud ("Ancestry") is committed to providing you, our customer, with the best possible service. In order to provide
this service, there may be times when an Ancestry representative will contact you, either by telephone or email. These
representatives will always identify themselves as Ancestry employees and have specific and unique account
information that they will verify with you. These agents may contact you for the following reasons:

  • Notifying you of a pending renewal
  • Checking to see if you are having success with your family history research
  • Alerting you to new subscriptions, books and services that may facilitate your family history research
  • Authenticating recent transactions

Ancestry representatives will not ask you for the following information:

  • Your Social Security Number
  • Confidential billing information without identifying unique account information concerning a specific transaction

Protect yourself from fraudulent internet attempts by individuals claiming to be someone they're not by deleting unsolicited emails that ask for this type of personal information.

Protect yourself from fraudulent calls by individuals claiming to be someone they're not by following the guideline stated above.

If you have doubts as to whether or not the individual is an Ancestry representative, do NOT give out any personal information and call us directly at 1-800-262-3787. We'll be happy to resolve any concerns or questions that you may have regarding your account with us.

Report an Incident
If you suspect you've provided confidential information to a fraudulent site purporting to represent Ancestry, or your credit card has been abused in connection with a transaction with us, attach the suspicious message or transaction notice, with a detailed description of the incident, and send it to:

Messages sent by email and instant messenger are not considered secure. They can be intercepted and read by unauthorized parties. Do not use email or instant messenger to send communications that contain confidential information such as your credit card number. Copyright Internet Services Copyright Policy Operations Inc. ("", "Ancestry", "we", "us" or "our") owns the World Wide websites,,,,,,,,,, and The design, content and graphics of those sites and all other elements created by us, or by third parties as work for hire, or where the copyright has been assigned to us or one of our subsidiaries, is subject to copyright protection with all rights reserved.

To obtain permission to use any of these copyrighted elements, which permission may be granted or refused in our sole discretion, please write to the address below with a full description of the element which you desire to use, the purpose, place and extent of use intended, and full contact information including name, address, phone, fax and email to:

Copyright Permissions
360 W 4800 N
Provo, UT 84604

Fax: (801) 705-7010

Content which has been contributed to public areas of Ancestry sites listed above by users remains the property of the submitter or the original creator and we are a licensed distributor of such content. Occasionally, a person may feel that content submitted by another user is their property, or is covered by the copyright of someone other than the submitter. Please remember that we are only the distributor of user supplied content and the submitter, not Ancestry, is the one who has violated copyright if such a violation has occurred. However, we will respond to substantiated claims of violation. In such a case, the person who believes they have a claim under copyright should send a claim of copyright violation to:

John-David Anderson
Copyright Agent for Notice
360 W 4800 N
Provo, UT 84604


All the following must be included:

  • Identification of the copyrighted work claimed to be infringed, and the basis of the claim
  • Identification of the material which is claimed to be infringing, including the URL
  • Full contact information on the claimed copyright owner or other claimant (who must have a license which is being infringed or other standing to make the claim) including name, address, telephone, fax and email information
  • A statement, under penalty of perjury, that the information sent is accurate and the complaining party is the owner or an authorized agent of the owner
  • A physical or electronic signature of the claiming party